Return & Exchanges

Returns, Cancellations & Exchanges

How do I return a product?

Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.

Zemos maintains high product quality and strict quality control. We offer a comprehensive 15 Days Return Policy.

Items in original condition (unworn, unwashed, unused merchandise with all original tags, sales receipt and packaging intact) can be returned for a partial refund.

You may request a refund, exchange or store credit.
Returns are subject to a 20% restocking fee.
Zemos must be contacted within 5 working days of the posted delivery date documented on the online postal service or courier tracking system.
Return shipping reimbursement is currently unavailable.
Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. If it is a set item, you must return the full set; partial sets will not be accepted or returned to you.
The customer is responsible for the shipping fees back to Zemos. Please ship using your preferred shipping method. We strongly recommend adding delivery confirmation and/or signature confirmation to all return packages as Zemos is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to Zemos that may have been lost in the mail stream.
Please contact us with your order ID for the return address.
Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees and any other price differential incurred. Exchanged items will be despatched 5 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing/previous order.

Under no circumstances can washed items be returned for a refund or exchange.

How do I change or cancel an order?

Orders that have not yet started processing and placed less than 4 hours ago can be amended or cancelled. 20% administration fees apply to both changes and cancellations.

This does not apply to items that are out of stock, hence thereafter Zemos will contact you for either an alternative item or full refund.

Oh no! I have received a damaged item!

Not to worry!

If we had sent you the wrong colour, size or a damaged item (defined as having unintended tears/holes relating to manufacturing defects), we will be more than happy to correct this. Please contact us with your order ID within 5 working days of receipt of your order. Provide photographic evidence to clearly show the defect or error. Certain cases may require you mailing the item back to us. We will replace the affected products.

Payment

What are my payment options?

You can pay via Paypal or credit card (through Paypal, but account not required). For credit card payments, you will be directed to a secure payment page to enter your credit card information during checkout. Upon completion, you will be returned to Zemosonline.com

Zemos accepts all payments in USD. If you are outside the US, your credit card issuer will use the latest exchange rates to convert the transaction amount into your local currency.

What is a CVV code?

The credit card verification (CVV) code is a security measure to protect against fraud. This is a 3-digit value printed on the back of your Mastercard or Visa credit card. We do not store this information and erase it after the transaction is completed.

Is my credit card information safe?

Our payment processor is fully PCI Level 1 compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. Rest assured that your credit card information is secure when shopping with us.

How do I apply my discount code?

Simply key in your discount code at the check out! Only 1 promotional code or offer can be used per order.